Welcome to WikiAlbums!
 
Help Center

Frequently Asked Questions

How do I join WikiAlbums?

  1. On the welcome page, click Sign up.
  2. Enter your Email address.
  3. Enter your Password.
  4. Retype your password.
  5. Are you Female or Male? This is used to determine the icon color (pink or blue) that is assigned to your name.
  6. Enter your First Name and your Last Name.
  7. Enter Code.
  8. Accept the terms and conditions.
  9. Click Submit.
  10. A verification email will be sent to your email address to complete your registration.
  11. On the email, click the link to confirm your email address.
  12. Your account is now activated.

I did not receive the confirmation email to activate my account.

Please check your spam/junk folder.

I get "Invalid Information" error message every time I try to sign in.

When creating your account, a verification email is sent to confirm your email address. Was this step completed? If you still get an error message, click Forgot my password.

I forgot my password, how do I reset it?

  1. Click Forgot your password.
  2. Enter your email address.
  3. Click Submit.
  4. Instructions will be sent to your email address.
  5. Click the link on the email to change your password.
  6. Enter your new password and click Confirm.
  7. Your password is now reset.

How do I make my PrivateAlbum Public?

  1. Select album.
  2. Select Make Public located at the top of your album.
  3. Confirm Make Public.

How do I make my PublicAlbum private?

  1. Share your album with a Private Group.
  2. Select Make Private located at the top of your album.
  3. Confirm Make Private.

How do I rearrange the photos in an album?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either move it to the left or to the right.

Can I download photo albums onto my computer?

We are strictly an online photo sharing site; therefore, the option to download is not available.

Are images saved in full resolution?

They are automatically resized to make it faster and easier for your friends and family to view your photos.

How do I delete my account?

  1. Go to My Account.
  2. Click Delete My Account.
  3. Confirm Delete.

Quick Help

How do I get started?

  1. Create an account.

    1. On the welcome page, click Sign up.
    2. Enter your Email address.
    3. Enter your Password.
    4. Retype your password.
    5. Are you Female or Male? This is used to determine the icon color (pink or blue) that is assigned to your name.
    6. Enter your First Name and your Last Name.
    7. Enter Code.
    8. Accept the terms and conditions.
    9. Click Submit.
    10. A verification email will be sent to your email address to complete your registration.
    11. On the email, click the link to confirm your email address.
    12. Your account is now activated.
  2. Sign in to WikiAlbums.
  3. Hover over the Home icon located in the top left-hand corner.

    Home Menu

  4. Select one of the followings:

    5. My Collection

    • This displays your entire collection of Albums: Social, Public, Quick, Private and Capsules.
    • If you are just starting, "What would you like to do?" will be displayed:
      • Add a new PublicAlbum: Select the year, month, day and click Add. Your friends and family can view your album simply by sharing the link, highlighted in blue located at the top of your album.
      • Add a new private group: Enter the name of your private group and click Create Group. Sharing albums under private groups is completely secure and is by invitation only. Only group members can access and view your photos. See "My Private Groups" for more information.
    • Albums deleted from here will be completely and permanently deleted from everywhere.

    My Social Network

    • This displays all the SocialAlbums added by you and your social friends.

    My PublicAlbums

    • This displays your collection of PublicAlbums.
    • If you are just starting, "What would you like to do?" will be displayed:
      • Add a new PublicAlbum: Select the year, month, day and click Add. Your friends and family can view your album simply by sharing the link, highlighted in blue located at the top of your album.
      • Add a new private group: Enter the name of your private group and click Create Group. Sharing albums under private groups is completely secure and is by invitation only. Only group members can access and view your photos. See "My Private Groups" for more information.

    My QuickAlbums

    • This displays your collection of QuickAlbums.
    • This will only be displayed if you created QuickAlbums.

    My Private Groups

    • Under this link, your collection of private groups is displayed.
    • Click on this link to:
      • Add a new PublicAlbum: Select the year, month, day and click Add. Your friends and family can view your album simply by sharing the link, highlighted in blue located at the top of your album.
      • Add a new private group: Enter the name of your private group and click Create Group. Sharing albums under private groups is completely secure and is by invitation only. Only group members can access and view your photos. See "My Private Groups" for more information.
    • Click on a private group name to view the collection of albums added by its members.

What are Private Groups?

A Private Group is where you and your friends can share photo albums safely and privately. Members are by invitation only and only they can access, upload and view photos under this private group. You will be the administrator if you have created this group.

How do I add a private group?

  1. From the Home icon, select My Private Groups.
  2. Select Add a new private group.
  3. Enter the name of your private group.
  4. Click Create Group.

How do I add a PrivateAlbum?

  1. From the Home icon, select your private group.
  2. Select Add PrivateAlbum located at the top of your collection.
  3. Select the date your photos were taken.
  4. Notify all group members is checked by default.
  5. Click Add.

How do I add photos to an existing album?

  1. Select the album.
  2. Select Add Files located at the top of your album.
  3. You may now start uploading your photos.

How do I delete a photo from an existing album?

  1. Select the album.
  2. Select the Photo.
  3. Select Delete File located at the top of your album.
  4. Confirm Delete.

How do I delete an album?

  1. Select the album.
  2. Select Delete Album located at the top of your album.
  3. Confirm Delete.

How do I change the title of the album?

  1. Select the album.
  2. Click on the title.
  3. Enter the new album title.
  4. Click on Check to save.

How do I change a photo's caption?

  1. Select the album.
  2. Select the photo.
  3. Click on the caption.
  4. Enter the new caption.
  5. Click on Check to save.

How do I rearrange the photos in an album?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either move it to the left or to the right.

How do I rotate a photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either rotate left or rotate right.

How do I change an album's cover photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. Click Make Album Cover.

How do I share my album?

  1. Select the album.
  2. Select Share Album located at the top of your album.
  3. Do you want to share this album with:
    • A private group
      • Select which private group
      • Click Share
    • Social Network
      • Click Share
    • A WikiCapsule
      • Enter the WikiCapsule Date and Passcode
      • Click Share

How do I make my PrivateAlbum Public?

  1. Select album.
  2. Select Make Public located at the top of your album.
  3. Confirm Make Public.

How do I invite members to my private group?

  1. From the Home icon, select your private group.
  2. Select Invite Members located at the top of your collection.
  3. Enter the email addresses of those you would like to invite separated by a semicolon.

An error occurred when inviting people to my private group.

Please ensure all email addresses are separated by a semicolon and formatted correctly.

How do I block a member from accessing my private group?

  1. From the Home icon, select your private group.
  2. Click Set Permissions.
  3. Change Allowed/Not Allowed beside the member
  4. Click Update.

How do I block a member from viewing my albums if I am not the group owner?

  1. From the Home icon, select the private group.
  2. Click Set Permissions located at the top of your collection.
  3. Change Allowed/Not Allowed beside the member
  4. Click Update.

How do I rename a private group?

  1. From the Home icon, select your private group.
  2. Click Rename Group located at the top of your collection.
  3. Enter the New name.
  4. Click Update Name.

How do I delete a private group I created?

  1. From the Home icon, select your private group.
  2. Click Delete Group located at the top of your collection.
    • Your albums under this group will NOT be deleted and will still be available under your collection.
    • If these albums are shared with other private groups, they won't be deleted from those groups.
    • You cannot delete your private group if other members have added album to it. You can instead Unjoin your group.
    • You must transfer the group ownership to another group member before unjoining.
  3. Confirm Delete Group.

How do I unjoin a private group I was invited to?

  1. From the Home icon, select your private group.
  2. Click Unjoin Group located at the top of your collection.
    • Your albums under this group will NOT be deleted and will still be available under your collection.
    • If these albums are shared with other private groups, they won't be deleted from those groups.
    • You must transfer the group ownership to another group member before unjoining.
  3. Confirm Unjoin Group.

What is WikiAlbums Social Network?

Search and invite then share your photo albums between friends.

How do I search for friends?

  1. Click Search for Friends.
  2. Enter the email address and click Search.
  3. If your friend is a member of WikiAlbums, click Send Friend Request.
  4. If your friend is not a member, click Invite my friend to send an email invitation.

How do I invite friends who are not members of WikiAlbums?

  1. Click Invite Friends.
  2. Send a single or multiple invitations by entering their email addresses separated by a semicolon.

An error occurred when inviting people to my private group.

Please ensure all email addresses are separated by a semicolon and formatted correctly.

How do I manage my Social Friends?

  1. Click My Friends.
  2. This displays your list of friends.
  3. Accept, decline or remove your friends.

How do I add a SocialAlbum?

  1. From the Home icon, click My Social Network.
  2. Select Add SocialAlbum.
  3. Enter the date your photos were taken. Select the Year, Month, and Day. Click Add.
  4. You may now start uploading your photos.

What are PublicAlbums?

PublicAlbums can be viewed by anyone simply by sharing the Public Link located at the top of your PublicAlbums.

How do I add a PublicAlbum?

  1. From the Home icon, click My PublicAlbums.
  2. Select Add PublicAlbum located at the top of your collection.
  3. Select the date your photos were taken.
  4. Click Add.

How do I add photos to an existing album?

  1. Select the album.
  2. Select Add Files located at the top of your album.
  3. You may now start uploading your photos.

How do I delete a photo from an existing album?

  1. Select the album.
  2. Select the Photo.
  3. Select Delete File located at the top of your album.
  4. Confirm Delete.

How do I delete an album?

  1. Select the album.
  2. Select Delete Album located at the top of your album.
  3. Confirm Delete.

How do I change the title of the album?

  1. Select the album.
  2. Click on the title.
  3. Enter the new album title.
  4. Click on Check to save.

How do I change a photo's caption?

  1. Select the album.
  2. Select the photo.
  3. Click on the caption.
  4. Enter the new caption.
  5. Click on Check to save.

How do I rearrange the photos in an album?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either move it to the left or to the right.

How do I rotate a photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either rotate left or rotate right.

How do I change an album's cover photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. Click Make Album Cover.

How do I share my album?

  1. Select the album.
  2. Select Share Album located at the top of your album.
  3. Do you want to share this album with:
    • A private group
      • Select which private group
      • Click Share
    • Social Network
      • Click Share
    • A WikiCapsule
      • Enter the WikiCapsule Date and Passcode
      • Click Share

How do I make my PublicAlbum private?

  1. Share your album with a Private Group.
  2. Select Make Private located at the top of your album.
  3. Confirm Make Private.

How do I share the public link to my PublicAlbum?

  1. From the Home icon, click My PublicAlbums.
  2. Select the PublicAlbum.
  3. Click on the PublicAlbum Link in blue located at the top of your album to select it.
  4. Copy the PublicAlbum Link.
  5. Share this link with your friends via email or social network sites.

How do I share the Public Link to my entire collection of PublicAlbums?

  1. From the Home icon, click My PublicAlbums.
  2. Click on the Public Link in blue located at the top of your collection to select it.
  3. Copy the Public Link.
  4. Share this link with your friends via email or social network sites.

How do I customize the Public Link to my PublicAlbums collection?

  1. From the Home icon, click My PublicAlbums.
  2. Select Set Vanity Link at the top of your collection.
  3. Enter your custom vanity name.
  4. Click Submit.

How do I embed a photo album on my site?

Embedding a photo album is available for PublicAlbums and QuickAlbums only. Some knowledge of coding is required. Enter your album and click on the “embed” icon at the top of your album. You will be presented with several options. Select the one that best fits your needs, copy and paste the code to your website.

What are QuickAlbums?

Add albums quickly and easily without signing in or creating account.

  • Not a member? A QuickShare and a QuickEdit link will be sent to your email address so you can edit and share your QuickAlbum.
  • If you are a member and enter your password, the QuickAlbum will be added as a PublicAlbum under your account.
  • If you are a member but do not enter your password, the QuickAlbum will be added to My QuickAlbums under your account.
  • Please note QuickAlbums cannot be shared.

How do I add a QuickAlbum?

  1. On the Welcome page, click Create.

    Home Menu

  2. Select the date your photos were taken.
  3. Enter your Email address.
  4. Enter your Password if you are a member.
  5. Click Create.

How do I add photos to an existing album?

  1. Select the album.
  2. Select Add Files located at the top of your album.
  3. You may now start uploading your photos.

How do I delete a photo from an existing album?

  1. Select the album.
  2. Select the Photo.
  3. Select Delete File located at the top of your album.
  4. Confirm Delete.

How do I delete an album?

  1. Select the album.
  2. Select Delete Album located at the top of your album.
  3. Confirm Delete.

How do I change the title of the album?

  1. Select the album.
  2. Click on the title.
  3. Enter the new album title.
  4. Click on Check to save.

How do I change a photo's caption?

  1. Select the album.
  2. Select the photo.
  3. Click on the caption.
  4. Enter the new caption.
  5. Click on Check to save.

How do I rearrange the photos in an album?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either move it to the left or to the right.

How do I rotate a photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. You'll see the options to either rotate left or rotate right.

How do I change an album's cover photo?

  1. Select the album.
  2. Select the photo and hover over it.
  3. Click Make Album Cover.

How do I share the public link to my QuickAlbum?

  1. From the Home icon, click My QuickAlbums.
  2. Select the QuickAlbum.
  3. Click on the PublicAlbum Link in blue located at the top of your album to select it.
  4. Copy the PublicAlbum Link.
  5. Share this link with your friends via email or social network sites.

How do I embed a photo album on my site?

Embedding a photo album is available for PublicAlbums and QuickAlbums only. Some knowledge of coding is required. Enter your album and click on the “embed” icon at the top of your album. You will be presented with several options. Select the one that best fits your needs, copy and paste the code to your website.

What are WikiCapsules?

This is where you and all your guests can add, edit and share your special moments taken at a specific event.

  • You must have an account with WikiAlbum in order to create a WikiCapsule.
  • Your guests do not need accounts to access the WikiCapsule.
  • Share the Date and Passcode with your friends so everyone can add, share and view photo albums.

How do I add a WikiCapsule?

  1. From the Home page, click Create a WikiCapsule.
  2. Enter Your Account Email.
  3. Enter Your Password.
  4. Enter the New WikiCapsule Title.
  5. Enter the New WikiCapsule Date.
  6. Enter the New WikiCapsule Passcode.
  7. Click Create.

How do I invite members to my WikiCapsule?

  1. Enter your WikiCapsule.
  2. Select Invite Members located at the top of the collection.
  3. Enter the email addresses of those you would like to invite separated by a semicolon.

An error occurred when inviting people to my private group.

Please ensure all email addresses are separated by a semicolon and formatted correctly.

How do edit the name, date and passcode of my WikiCapsule?

  1. Enter your WikiCapsule.
  2. Select Edit WikiCapsule located at the top of the collection.
  3. Update the information.
  4. Click Submit.

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